Transforming Software Delivery in a Telecoms Organisation

Context

A major telecommunications provider had several development teams delivering software through fragmented, inconsistent processes.

Challenge

• DevSecOps was a single-person effort, with no shared standards.
• Java and frontend teams used different methods, creating silos.
• Development environments were so restricted that they held back innovation.
• Deployments weren’t automated and had no security visibility.
• Infrastructure policies blocked modern DevSecOps practices.

Approach

We started with a diagnostic assessment, then worked on three fronts:

1. Standardisation. A unified continuous delivery strategy, standardised CI/CD pipelines and Docker-based infrastructure.
2. Security integration. Security testing moved early into every pipeline, with fully automated production deployment.
3. Cultural change. Teams learned the benefits of automation, management backed the change, and teams got self-service DevSecOps capabilities. Alternative service providers were used to work around infrastructure constraints.

Results

Release cadence went from once a quarter to multiple times a day. Bug resolution dropped from weeks to hours. Vulnerabilities are caught earlier, and teams control their own releases.